Reference

bikhoki Privacy Policy: Your Data, Clearly Explained

Our Privacy Policy explains what we collect when you create an account, verify your phone, browse on mobile, or use DANA and QRIS.

Account detailsDevice signalsWallet recordsPolicy requests

Browse Our Lobby Read FAQ

How DANA And QRIS Appear In Policy

bikhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details needed to open and maintain your account, including your phone number, verification status, login events, device information and support messages. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we record payment references and status details

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so we can match an account action with the correct wallet or bank route. We use these records to confirm account activity, investigate an unclear cashier status and protect the account from suspicious access. We do not ask for wallet passwords or unrelated personal details through
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ordinary support messages. Where access or eligibility is discussed, it depends on local law, and the policy may apply differently where local requirements call for a different handling process.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Get Privacy Help Beside Account Support

A privacy request should be easy to separate from a stalled login or wallet status. Start through the support route shown in your account, include the phone number linked to your profile, and describe the specific record you want checked. We may ask for account details to confirm that the request comes from you, but you should never send a wallet PIN or password.

Team online

Policy questions

Ask how bikhoki collects, uses or stores account and device details. Include the relevant account step, such as phone verification or a QRIS payment reference, so we can direct the request correctly.

Access requests

If you want a copy, correction or removal request assessed, contact us through the account support path. We will first match the request with your verified phone details before discussing account records.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, provide the date and reference shown in your cashier history. Do not include wallet credentials in the message.

DATA PRACTICES

Six Data Practices Behind Your Account

We keep this Privacy Policy practical by linking each data category to a visible account action. Your phone verification, mobile browser session, wallet reference and support request each have a different purpose.

Phone verification

We use the phone details supplied during account creation to confirm account access and help separate your request from another account. Keep the linked number current when you ask us to change account details.

Mobile device signals

When you open the lobby in a mobile browser, we may record technical signals such as session and device details. These help us recognise an account session and investigate unusual login behaviour.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a cashier event to your account. We use the reference and status, not your wallet password.

Cookies and sessions

Cookies and similar session tools can keep login steps connected and remember essential settings. You can manage browser cookie controls, although changing them may affect account access or page continuity.

Retention periods

We retain account, security and transaction records only for as long as needed for the stated purpose, account support, dispute checks or legal duties. The required period can differ by record type.

Changes and contact

If a policy change affects how we handle your details, we will present the updated wording on the policy page. Contact us through account support to question, correct or request a data change.

Privacy Policy Questions For bikhoki

These Privacy Policy answers focus on the account actions Indonesian customers ask about most. They cover what we collect, how payment references are handled, how to request changes, and what access wording applies when local requirements affect your account.

It covers account details, phone verification, device and session signals, cookies, support messages, payment references and retention. It also explains how you can contact us about access, correction or removal requests.

We use your phone number to create and verify the account, connect support requests to the correct profile and help protect login access. We may ask you to confirm it before discussing account data.

Yes. The Privacy Policy covers the DANA and QRIS references and status details linked to your account, along with OVO, GoPay, bank transfer and virtual account records used to check a cashier event.

You can contact us through the support path shown in your account and ask for a data copy. Include your verified phone details, and we will assess the request against security and legal requirements.

Send a correction request through account support and identify the field that needs changing. We may verify your phone number first, then update the record where the request is valid and practical.

Retention depends on the record and its purpose. We may keep security, account and payment references for support, dispute checks or legal duties, then remove or anonymise them when they are no longer needed.

Yes. Account access and eligibility depends on local law. If local requirements apply to your location or account action, we may adjust the process and explain the relevant step through account support.

bikhoki Privacy Policy: Your Data, Clearly Explained

Get Privacy Help Beside Account Support

Policy questions

Access requests

Wallet records

Six Data Practices Behind Your Account

Phone verification

Mobile device signals

Payment references

Cookies and sessions

Retention periods

Changes and contact

Privacy Policy Questions For bikhoki

01 What does the bikhoki Privacy Policy cover?

02 Why does bikhoki need my phone number?

03 Does the Privacy Policy cover DANA and QRIS payments?

04 Can I request a copy of my bikhoki data?

05 How do I correct details held by bikhoki?

06 How long does bikhoki keep account and payment records?

07 Does access under this Privacy Policy depend on local law?

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